At FootJoy Store, we’re committed to delivering premium golf equipment and apparel with the same precision and care that you bring to your game. Below you’ll find all the details about our shipping and returns processes to ensure complete satisfaction with every purchase.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

Standard Shipping (DHL or FedEx)
– Delivery time: 10-15 business days after shipment
– Flat rate: $12.95 USD
– Recommended for time-sensitive orders

Free Shipping (EMS)
– Delivery time: 15-25 business days after shipment
– Free for orders over $50 USD
– Available for most international destinations (excluding certain Asian and remote regions)

International Shipping

We ship globally except to certain Asian countries and remote regions. International customers are responsible for any customs duties, taxes, or fees that may apply upon delivery.

Returns & Exchanges

We stand behind our premium golf equipment and apparel. If you’re not completely satisfied, you may return most items within 15 days of delivery.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Golf Clubmaking Kits – if opened (due to hygiene reasons)
  • Golf Grip Kits – if packaging has been opened
  • Clearance items – marked as final sale

Return Conditions

To be eligible for return or exchange:

  • Item must be in original condition with all tags attached
  • Original packaging must be intact
  • Proof of purchase required

How to Return an Item

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear FootJoy Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Product Name: [Product Name]
Reason for Return/Exchange: [Please specify]
For exchanges, please indicate the preferred replacement item: [Item Name/SKU if known]

I confirm the item is in its original condition with all packaging and tags intact.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Authorization Number (RAN) and shipping instructions. Please include this RAN clearly on your return package.

Step 3: Ship Your Return

Package the item securely and ship to:

FootJoy Store Returns
4373 Single Street
Acton, US 01720

We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 5-10 business days may be required for the refund to appear on your statement

Exchange Process

  • We’ll ship your replacement item once we receive and process your return
  • Shipping charges for exchanges follow our standard rates unless the exchange is due to our error
  • If the replacement item is of higher value, we’ll contact you for payment of the difference

Damaged or Defective Items

If you receive a damaged or defective item (which we work hard to prevent with our quality golf components):

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect in your email
  • We’ll arrange for a prepaid return label if needed
  • Expedited replacement shipping at no cost to you

International Returns

For customers outside the U.S. (excluding certain Asian and remote regions where we don’t ship):

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs charges
  • Original shipping fees are non-refundable

Need Assistance?

Our golf equipment specialists are happy to help with any shipping, return or exchange questions:

Thank you for choosing FootJoy Store for your golf equipment needs. We appreciate your business and look forward to serving you again soon!