FAQ

A: We specialize in two main categories: golf equipment components (clubheads, grips, putters, and clubmaking kits) and premium golf apparel (rainwear, jackets, shirts, trousers, and performance wear). Our selection caters to serious golfers who value both performance and style.

A: Yes, all our components including driver heads, iron heads, and putters are designed to industry standards. Our Golf Clubmaking Kits include everything needed for professional-grade assembly, perfect for club makers at any skill level.

A: Our Gents collection (jackets, shirts, trousers) follows standard golf sizing. For optimal performance in rainwear and windtops, we recommend checking our detailed size charts (available on product pages) as these garments are designed with layering in mind.

A: We accept all major payment options: Visa, MasterCard, JCB, and PayPal. All transactions are securely processed with industry-standard encryption.

A: Common reasons include: insufficient funds, incorrect CVV code, or your bank’s security measures. For international orders, ensure your card issuer knows about overseas transactions. If issues persist, contact us at [email protected].

A: We offer two reliable services:
– Standard Shipping ($12.95): DHL/FedEx delivery in 10-15 business days
– Free Shipping: EMS delivery in 15-25 business days for orders over $50
Pro Tip: Tournament players should order at least 3 weeks in advance with free shipping.

A: Due to customs restrictions in certain Asian regions and remote locations, we’re currently unable to ship there. Our customer service team can confirm availability for your specific location.

A: All shipments receive our signature golf packaging: clubheads are wrapped in protective materials, grips/putters in reinforced boxes, and apparel carefully folded to prevent wrinkles. Climate-sensitive materials receive special protection during transit.

A: We offer a 15-day return window from delivery date. Simply email [email protected] to initiate the process. Items must be unused with original packaging. Note: Custom club components may have different return conditions.

A: We apologize for any quality issues. Please contact us immediately with photos of the defect at [email protected]. Our golf apparel experts will arrange a replacement or refund, including return shipping for defective items.

A: Once your order ships, you’ll receive a confirmation email with your tracking number and carrier information. Both DHL/FedEx and EMS provide detailed tracking from our warehouse to your doorstep.

A: We process orders quickly (within 1-2 business days), so changes may not always be possible. Email us immediately at [email protected] with your order number, and we’ll try to accommodate your request.

A: For security, some deliveries require signature. The carrier will leave a notice if you’re unavailable. Contact them directly to arrange redelivery or pickup from their local facility.